Refund policy

 

Returns & Exchanges

7-Day Return Window: Returns must be initiated within 7 days of the delivery date.

• Condition: Items must be unworn and in their original condition. We cannot accept returns on worn, damaged, or altered merchandise.
• Exchanges: You may exchange your item for another LOULU piece of equal or greater value. If the replacement item is of greater value, you will be responsible for the difference.
• Store Credit: If you prefer not to exchange, we will issue LOULU store credit for the value of the returned merchandise. Store credit does not expire.
• Return Shipping: A flat-rate $6.90 return shipping fee will be deducted from your store credit or applied to your exchange.
• Return Method: All returns must be shipped via USPS, using a return label provided by LOULU. You must be able to print the return label.
• Return Tracking: Your return must be shipped back to LOULU and show movement in USPS tracking within 7 days of the original delivery date.
• Processing: Exchanges and store credit will be processed once the returned item has been received and inspected by our team.

Please note: As every piece is made to order, LOULU does not offer refunds to the original form of payment. All eligible returns are issued as an exchange or store credit.

Please email hello@wearloulu.com to initiate your return/exchange.

Earrings cannot be returned or exchanged.